The surest way for customers is to purchase cargo transportation insurance before transporting. Once the products are damaged, the first thing needs to do is make contact with the local shipping company or agent, and notify them immediately. The shipping company is required to offer a written confirmation of the damaged products, which is very important evidence for the purpose of claiming to the shipping company and the insurance company. Also, checking the types of the shipping transaction. If customers choose EXW during the transaction, then all responsibility is transferred to the purchaser and the seller won't be responsible for it.
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